Shipping policy
Shipping Policy
UK Delivery
MyEdenDay currently offers delivery to eligible addresses within the United Kingdom.
Our standard delivery charges are:
- Standard Shipping: £3.99
- Free Standard Shipping on orders over £49.99
We do not currently offer a storewide express delivery service.
Additional delivery options may be available for selected products where supported. If an additional delivery service is available for your order, it will be shown at checkout before payment.
Order Processing
Orders are processed after successful payment confirmation.
MyEdenDay works with multiple suppliers and fulfilment locations. Because of this, processing and delivery times can vary depending on the products in your order.
Where available, the estimated delivery information for a product will be shown on the product page or during checkout.
Multiple-Item Orders
If your order contains products dispatched from different suppliers or fulfilment locations, your items may arrive in separate parcels and on different days.
You may therefore receive more than one dispatch or tracking notification for the same order.
Delivery Estimates
Any delivery timeframe shown on a product page or at checkout is an estimate rather than a guaranteed delivery date.
Delivery can occasionally take longer because of courier delays, public holidays, seasonal demand, weather disruption or other circumstances outside our reasonable control.
Delivery Address
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at:
We will try to help where possible. However, once an order has entered fulfilment or has been dispatched, we may no longer be able to change the delivery address.
MyEdenDay cannot guarantee successful delivery where incorrect or incomplete delivery details have been provided and can no longer be amended before dispatch.
Shipping Confirmation and Tracking
When tracking is available for the delivery service used, tracking information will be provided after your order has been dispatched.
Some standard delivery services may not provide full end-to-end tracking.
Delayed or Missing Orders
If your order has not arrived within the delivery estimate provided for the product, please contact us so we can review the shipment.
For an existing order, contact:
Please include your order number so we can locate your order quickly.
Damaged or Incorrect Deliveries
If your order arrives damaged, faulty or you receive the wrong item, please contact:
Where possible, include your order number and clear photographs of the item and packaging.
Returns and refunds are handled under our separate Returns & Refunds Policy.
General Shipping Support
For general delivery questions that are not related to an existing order, contact:
Company Details
MYEDENDAY LTD
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom
Website: www.myedenday.com