Returns & Refunds

Here you can find answers to common questions about returns, cancellations, and refunds at MyEdenDay.

How do I request a return?

If you would like to request a return, please contact us at returns@myedenday.com. We will then guide you through the next steps.

How do I exercise my cancellation rights?

If you wish to cancel your order within the applicable cancellation period, please send us a clear statement by email to returns@myedenday.com. Further details can be found on our Cancellation Rights & Model Cancellation Form page.

Where should I send my return?

Please do not send any item back before contacting us. The correct return instructions and return address will be provided after we review your request.

Within what period can I request a return?

Any applicable cancellation period and return conditions depend on the relevant legal rules and the information provided in our Cancellation Rights & Model Cancellation Form page.

How is the refund processed?

Once your return has been received and inspected, any approved refund will be issued to the original payment method unless otherwise agreed.

When will I receive my refund?

Refunds are processed after the returned item has been received and reviewed. The exact timing may also depend on your payment provider or bank.

Who pays for return shipping?

Unless the item is faulty, damaged, incorrect, or otherwise required by law, the customer is responsible for the direct cost of return shipping. Please refer to our Cancellation Rights page for further details.

What should I do if my item arrives damaged?

Please contact us as soon as possible at returns@myedenday.com and, where possible, include photos of the item.

What should I do if I receive the wrong item?

Please contact us at returns@myedenday.com so we can review the issue and provide the next steps.

Can I return a used item?

Whether a return is possible depends on the condition of the item, the nature of the goods, and the applicable legal rules.

Where can I find more information?

Further information can be found on our Cancellation Rights & Model Cancellation Form page and our other FAQ pages.