Order & Payment

Here you can find answers to common questions about ordering and payment at MyEdenDay.

How do I place an order?

You can place your order directly through our online store. Simply select your preferred item, add it to your basket, and complete your order at checkout.

Which payment methods are available?

The payment methods currently available for your order are shown at checkout. The payment options displayed there at the time of your order apply.

Will I receive an order confirmation?

Yes. Once your order has been placed successfully, you will receive an order confirmation by email.

What should I do if I have not received an order confirmation?

Please check your spam or junk folder first. If you still cannot find your order confirmation, please contact us at orders@myedenday.com.

Can I change or cancel my order after placing it?

If you would like to change or cancel your order, please contact us as soon as possible by email. Whether a change or cancellation is still possible depends on the processing stage of your order.

When will my order be processed?

Your order will be processed once it has been received successfully and confirmed. The current processing stage of your order will determine the next steps.

What should I do if my payment does not work?

Please try again or use another payment method offered at checkout. If the problem continues, please contact us at orders@myedenday.com.

When is my order binding?

Your order is completed once the checkout process has been successfully finished and you have received an order confirmation.

Can I buy multiple items in one order?

Yes. You can place multiple items in one order, provided they are added to the basket and purchased together.

Who can I contact if I have questions about my order?

If you have any questions about your order, please contact us at orders@myedenday.com.